Function: LOSC - Logistics, Supply Chain & Customer Service
Job Type: Standard
Shift: Day Job
Organization: NTS-Information Services & SC Operations
Job Segments: Recruiting, Customer Service Representative, Customer Service, ERP, Logistics, Human Resources, Technology, Operations
BASF is the world’s leading chemical company – The Chemical Company. We combine economic success, social responsibility and environmental protection. Through science and innovation we enable our customers in almost all industries to meet the current and future needs of society. Our products and system solutions contribute to conserving resources, ensuring healthy food and nutrition and helping to improve quality of life. We have summed up this contribution in our corporate purpose: We create chemistry for a sustainable future.
Responsibilities of a Customer Care Representative include but are not limited to:
Develop and maintain customer relationships for North American customer base including Mexico and Canada. Day to day account management includes:
- Effectively and efficiently manage order to cash process activities such as expediting, basic returns, back order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and BASF’s ability to satisfy them.
- Understand and follow customer Non-Conformance process.
- Complete material availability inquiries and price discrepancy reporting.
- Perform concise and timely accounts receivables reconciliation.
- Contribute directly to supply chain initiatives of Days Sales Outstanding (DSO) including managing slow moving or aged inventory reduction via direct interaction with sales/product management and customers.
- Provide consistent quality service and act as a liaison for customers and external service providers.
- Understand and enforce stated business rules and raise awareness to situations where resolution requires cross functional coordination
Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent
Requirements
- Completed Bachelor's degree by December 2013 or May 2014 is required
- Computer proficiency with the Microsoft Office suite of products (Excel/Word) and web-based applications
- Demonstrated ability to handle multiple PC applications
- Ability to interact with the customer in a helpful and friendly manner and to understand customer needs
- Ability to work well in a team environment
- Ability to set priorities and manage time in a dynamic work environment
- Strong oral and written communication skills
- Strong problem solving skills
Desired:
- Degree in Supply Chain management or Logistics. Knowledge and understanding of supply chain process, materials planning
- Knowledge and/or skills in SAP
- Developed business acumen
- Knowledge of Non Conformance Management (NCM) process
- Basic knowledge of consignment, VMI and customer portals, and eCommerce
- APICS certification or working towards APICS certification
- Ability to read, write and speak a foreign language is desirable (Spanish Preferred)
BASF recognizes Institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
TO APPLY GO TO http://goo.gl/63wYcz