Assures highest possible level of guest satisfaction. Responsible for capturing sales through reservations and sales inquiries. Coordinates front office activities to assure that guest service standards are consistently met and optimum number of rooms are occupied.
RESPONSIBILITIES
RESPONSIBILITIES
Sells the value of Extended Stay America to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms.
Responsible for conducting courtesy calls within 20 minutes after guest check-in.
Probes to uncover as much information from guests as possible to assist in the gathering of potential sales leads, as well as understanding/defining market segmentation and company information.
Processes guest reservations, registrations, payments, and departures. Handles collection efforts of all in house balances and notifies management of potential liabilities.
Balances all cash, check, credit card and city ledger accounts through verification. Shift reports and performs audit functions if assigned.
Responsible for thorough understanding and effective performance of property management system.
Maintain and organize work area and clean model, lobby and Front Desk area daily.
Respond to all guest requests and follow through to assure satisfactory outcome and compliance.
Offers Guest assistance when needed whenever possible.
Complies with all safety and security policies in accordance with Extended Stay America standards.
Involves cross training into the housekeeping and laundry areas so that assistance can be given as needed.
Responsible for performing competitive checks nightly to other hotels in area.
Educates competitors on using Extended Stay America as an option for overflow guests
Requirements
High school diploma or general education degree (GED); OR 1-3 months related experience and/or training; or equivalent combination of education and experience.
This position is part time, offering up to 24 hours per week.
This position is part time, offering up to 24 hours per week.
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