| Position Description |
| Purpose: To deliver outstanding customer service for all our patients and internal/external customers while providing efficient and effective daily operation of the imaging center front office: patient scheduling, registration, and insurance verification and/or authorization. Responsibilities: Greet Patients and Visitors: Greets patients and visitors to the imaging center with a smile. Provides inviting atmosphere; directs visitors appropriately, and accompanies patients/visitors as needed. Answer Phones: Quickly and personably responds to all phone inquiries. Customer Satisfaction: Understands the needs of our customers, effectively provides service and/or resolves problems, escalates issues to Lead or Manager as needed. Dedicated to meeting the expectations of internal and external customers, working to create a positive experience for all. Insurance Verification: Verifies insurance and potential necessity for pre-authorization. Determines appropriate insured, policy, group and billing addresses of primary, secondary, and tertiary insurances. Recognizes and follows MSP, ABN, and COB rules for each payer when applicable. Registration and Check-In: Assists patients with registration process with professionalism and accuracy. TO APPLY GO TO http://goo.gl/eMxxgR |