Required:
Associate or Bachelor’s Degree. One to two year’s prior experience in a technical support position. One to two year’s prior experience providing personal computer repair and configuration.
Excellent oral and written communication skills with the ability to translate technical terms into non-technical terms and highly professional attitude.
Technical troubleshooting skills, analytical reasoning and determining when to escalate issues appropriately.
Clearly listen/read and interpret customers’ needs. Ability to carry out duties and responsibilities in a timely manner.
Ability to work equally effective as an individual and part of a team. Strong commitment to customer service.
Ability to formulate and communicate logical and sound conclusions and recommendations.
Good phone communication skills.
Ability to prioritize duties when faced with interruptions, distractions and a fluctuating workload. Excellent interpersonal skills with a diverse group of individuals at all organizational levels.
Basic understanding of Ethernet networking principles and connectivity.
Desired:
Prior experience using a Service Desk software package such as LANDesk.
At least two year’s prior experience with desktop support for Microsoft Windows 7 operating systems. At least two year’s prior experience with desktop support for Macintosh OS X operating systems. A+ Certification. HDI Support Center Analyst Certification.
Microsoft Certification. Knowledge of Black Board, Web Advisor, Datatel, PeopleSoft software.
Notice to Applicants:
This position will be posted for a minimum of 5 business days and may close at any time after that without prior notice.
Successful completion of criminal background and DMV checks required for final candidate.
For instruction go to http://goo.gl/v1oT0K
For registration go to http://goo.gl/lgypX3