To apply for this job please submit a CV (no more than two pages) along with a cover letter, telling us why you think it would be exciting working for Active Minds and why are you the right person for the job to jobs@active-minds.co.uk.
All applications must be received by 10am on Tuesday the 22nd October. Telephone interviews will take place that week with face to face interviews held on the 28th of October.
Active Minds is an equal opportunities employer and encourages applications from everyone!
Job Description
Job Title: Sales & Customer Relations Assistant
Hours and salary: FT 35 hours a week £18,000 per annum (plus bonus scheme up to £2000 pa dependent on performance)
Reporting to: Operations Manager
Purpose of the Post
- To support the sales of Active Minds activity products to individuals and care homes
Key Areas of Responsibility:
- Acquisition of new customers
- Managing customer relationships
- Order processing
Acquisition of new customers:
- Calling care homes to set up meetings
- Chasing leads to develop new customer relationships
- Working with the Operations Manager to review marketing materials and develop new marketing ideas
Managing customer relationships:
- Answering customer queries via email and telephone
- Building relationships with customers so that they feel valued and have the opportunity to feedback
- Dealing sensitively with enquiries and respecting confidentiality
- Updating CRM
Order Processing
- The timely processing of orders
- Research and input into new systems and processes for ordering
Any other duties that the role may reasonably require.
Terms & Conditions
Hours: 9.30-5.30pm Monday to Friday
Contract: Permanent
Salary: £18,000 pa pro rata + up to £2,000 through bonus scheme
Holiday: 22 days + bank holidays and extra days at Christmas
Pension: We are not currently enrolled in a pension scheme but plan to be in the future
Location: Office based at 74 Rivington Street, London, EC2A 3AY, with travel throughout the UK
Personal Specification
Job title: Sales & Customer Relations Assistant
Qualifications
Essential:
- GCSE English & Maths (grade A*to C)
- Degree qualified at 2:1 or above, or other relevant experience
Experience
Essential:
- Proven sales experience - either telesales, door-to-door, or fundraising
- Experience of handling customer enquiries via face-to-face, email and telephone
- Microsoft Excel, Word and PowerPoint
- Administration experience
Desirable:
- Order processing
Skills (the ability to)
Essential:
- Communicate effectively, both verbally and in writing
- Highly numerate and comfortable working with the team to help generate sales forecasts
- Deliver accurate work to a good standard, and show attention to detail
- Prioritise tasks and work to agreed timescales
- Manage self and own responsibilities
Personal Qualities:
Essential:
- Good team worker – you’ll be part of a tight-knit small team where we all need to pull together to get things done
- Ability to work without supervision
- Flexible and hardworking – we’re growing and your role will evolve over time
- Comfortable working to targets – we are passionate about getting our products to as many people as possible and you need to be too
- Outgoing, you need to really like people, and especially older people, to do this job!
- Understanding of the challenges faced by people with dementia
- Empathy for people with dementia and the impact dementia has on friends, family and carers
Other:
- Willing to work outside normal office hours when required
- Willingness to travel